Not Able to Access Facebook Account Picture Being Reviewed
IMPORTANT UPDATE – February 11th, 2022: Facebook (Meta) take now removed the "Security Checks Preventing Login" form that logged out users were able to access to notify the platform they had been locked out of their accounts due to a security (typically a two-factor authentication) issue. They take replaced it with a list of tips which are woefully unhelpful. This is the second fourth dimension the service has removed the course in the past few months. The summit tip is to use what appears to exist a new selection of entering your email or phone number, this does not appear to help 2FA lockouts or people who have been hacked.
IMPORTANT UPDATE – Oct 13th, 2021: It would appear our small petition on Change.org and complaints past business users is starting to have the desired impact. Facebook recently released a new way to ensure all business users can straight contact support for any question via Facebook Business organisation Managing director. If someone in your company can nevertheless access Business Manager you might try this to get your personal account status corrected. Commodity here: In that location's a New Way For Businesses to Request Support From Facebook
NOTE: A lot of people are requesting login support for Facebook, Ads Manager, or Business Manager in the comments section below. Please read / skim / ctrl+f through the comments to run into if your particular problem has an updated solution. If not, and y'all are requesting back up delight provide a screenshot of the screen and mistake bulletin you lot run across (and if not in English offer a translation). I'chiliad doing my best to help everyone out, just information technology may take a few days to get a respond.
Annotation 2: Facebook is always changing. Please if you run across something new or unlike or find a new solution to this problem, discuss it in the comments beneath this commodity to help us keep this up-to-appointment for others.
On March 13th, 2019 Facebook, Instagram, Messenger, and WhatsApp went downwardly for several hours. When the services came back on, hundreds and potentially thousands of users were locked out. This is considering there is a bug in Facebook'southward 2-Gene Authentication organisation that the social media behemothic refuses to admit is a bug and has been impacting users since well earlier their services crash, and equally of today is however impacting users around the world. One of the worst parts about this bug is that in that location doesn't appear to be a mode to notify Facebook straight about information technology and nearly often you'll be told you need to use the Assist Center, which yous can't access because you lot can't login to your account.
Beingness locked out of your Facebook account as a business owner, marketer / advertiser, content creator, or founder of a non-profit in today's earth can be immensely stressful equally it also means that you cannot access; Business concern Manager, Facebook Ads Manager, Creator account, Pages that yous operate, any Groups that you manage on Facebook, or Messenger to get messages / leads from clients / potential clients. I know nearly this because I was one of the hundreds impacted past the issues and I did everything I could to get information technology stock-still, but to no avail.
Search Engine Journal covered this 2-Factor bug in an article on March 31st titled "Facebook'southward Faulty SMS Two-Factor Authentication is Locking Out An Alarming Number of Users".
At that place are not a lot of ways out of this issue, but I wanted to cover how I was able to get my issue and the issues of dozens of others stock-still in case y'all reading this ever have this problem occur. Start, here is a list of things that practise not work to fix this particular issue.
None of these volition fix your account admission due to failure to validate over SMS Two-Factor Authentication
- Tweet at whatsoever Facebook business relationship – I tried every Twitter account that appears to exist valid and operated by Facebook, none of them replied, non even the Engineering team. These accounts only appear to be to spread skilful news / PR most Facebook and not provide support. Annotation: especially practise not tweet your login credentials!
- Call Facebook – Early on my T-Mobile rep suggested I but call Facebook to prepare the problem. I laughed pretty difficult and made them stay on the line while I tried. Facebook does not offer phone back up to anyone. If you lot endeavor to call you'll well-nigh likely go through an auto-attendant which somewhen tells y'all to go to the Help Center.
- Use Advertizing Payments Back up form in Help Center and request they fix the event – They will spend several days investigating the outcome and then say it is not their expanse and they tin't offer whatever solutions. If you press them they'll direct you to a general contact form that is very unlikely to ever achieve anyone.
- Apply Facebook Chat Support to request a fix – To practise this you need to have a working Facebook account, so unless y'all accept a 2d hugger-mugger 1 or create a simulated new account you tin can't employ this. I made a fake account and Chat Support told me the same things Advert Payment Support did, essentially that they couldn't assistance with login problems.
- Scheduling a telephone call with a Facebook "Marketing Expert" and ask them to fix it – They will either tell you information technology is not something they an fix, or tell you lot they are reporting it to their manager. Either way the result is the same, they tin't do anything.
- Fill out the Disabled Account support form – This course volition not function correctly because your account is non disabled.
- Have a friend contact their Facebook rep on the Global Marketing Solutions team – My friends at Search Influence tried and their rep told them a few dissimilar things, including that in that location were no issues with my account.
- Report a bug via Facebook'south bug bounty plan – I was told this was not a security effect therefore it might get submitted as a full general bug, just that's it.
- Request help in the Facebook Help Forums – There was no response to this.
- Utilise for a job as a developer and use your resume to highlight the problem and a possible fix – I'm certain someone read this resume, just never heard dorsum.
- Use the form "Can't Apply Business Manager" to request help – This grade was probably purpose-built for this issue (look at the URL), simply is probably broken. When y'all fill it out and submit information technology, the form merely takes you to the Facebook homepage. No confirmation message or email and no contact ever came. I filled this out for well-nigh 10 days straight sometimes 3-iv times per day.
- Delete the code generator app – If you used a code generator app similar Duo Security to setup your 2FA, do not delete information technology! Deleting the app will only brand getting access dorsum harder.
Of all of the solutions I tried and others have tried and reported on, at that place only appear to exist iii (updated to 4 in 2020) viable options. Read on for those.
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How to fix the 2-Gene Authentication Login Issue on Facebook
Solution #one: There'southward a pocket-size chance this solution will work, even though it has a depression rate of success, it is listed at the meridian so that you lot try it showtime since it is likely fourth dimension-sensitive and is the easiest and fastest of all 3 solutions.
Facebook may non have logged you out of Facebook on desktop or the Messenger app. Attempt accessing the Messenger app, if you are able to there's a chance you could turn off your 2FA settings real quick before the organisation locks you out. To do this (on Android) tap your face up in the upper left-hand corner -> Ringlet down to 'account settings' -> tap on 'security and login' -> turn off two-gene hallmark under 'ii-cistron authentication' about halfway downward.
If you can't login to the Messenger app, endeavor logging in to Facebook on Desktop, the mobile web, etc.. until all forms tell yous to verify via SMS.
If this works you'll at least regain admission to your Facebook account, only you lot won't be able to access restricted pages until your reactivate 2FA. IF this doesn't piece of work go on to solution #2.
Solution #two: This i is a little unnerving to do, merely worked for over 80% of people who have tried it so far.
Start off by creating a Fake Facebook account. Employ a different email accost, proper noun, etc… as you need the account to not get flagged by Facebook's system long enough to pull this off. In one case the business relationship is created and verified voluntarily setup your two-Factor Authentication. Brand sure when setting this upwards that you select the lawmaking via SMS option. This volition verify the code you lot used on your account and will immediately remove the phone number from your locked account. Before trying to login, utilize your desktop or laptop and make sure you clear your cookies and browsing information in the browser. Now you lot should be able to login.
Annotation: If you used a code generator app or other choice when originally setting up your ii-Factor hallmark, this volition not clear it. However, you should now be able to validate via your original option in near cases. In some cases this will only make things worse, for example if y'all (similar me) originally setup 2FA using a code generator app and have since deleted the app.
Solution #3: NOTE: This solution probable doesn't work whatsoever longer due to changes on Facebook, delight see Solution #4:
On your mobile device employ the mobile web to attempt and login. When your login fails due to your account being inactive you should see the SMS code request with a link below information technology that says something like "Having Trouble?" or "Demand another style to login?" or "Need login help?" (they appear to be always testing this text then it changes). Tapping this link will take y'all to another form, but dissimilar the 2 forms that neglect to piece of work, this one does piece of work. It should await very similar to the "Disabled account form" and request a form of photo id at the end. Filling out this form tin can take anywhere from 14 days to 190 days to work, simply it is the option that fully worked for me and might be your best bet if Solutions #1 and #ii fail.
Solution #4: Security Checks Preventing Login Class
Update: Facebook has removed the form and replaced it with a list of "helpful" tips. There is no style currently to notify them you are unable to login. This iteration of the Security Checks Preventing Login grade lasted a few weeks earlier FB (Meta) killed it again.
What we said well-nigh this course previously – Discuss in comments below:
Facebook has been updating how they handle these types of lockouts. The "Need login help?" link mentioned in Solution #3 often at present shows upwardly as "Having Trouble?". However, during the COVID-19 outbreak of 2020 this also appears to take changed or broken and the options it offers on mobile are non helpful in recovering your business relationship if you never get the 2FA lawmaking via text message. However, at that place appears to be some hope. There is a new course on Facebook's Help Center called "Security Checks Preventing Login" that appears to be purpose built only to help people get access to their accounts subsequently a failed 2FA bank check.
Second version of the form which was removed and now but provides a list of tips: Security Checks Preventing Login Class on Facebook Help Eye
First version of the form, which is at present cleaved: https://www.facebook.com/help/contact/?id=179049432194862
This form was brought to my attention by Bethel Cana Esmillarin down in the comments below and I've been able to confirm its authenticity and that information technology does appear piece of work. Thanks Bethel!
Solution #v: Get a Code From the Duo Mobile Security App
Supposedly at present y'all can download the Duo Mobile Security app and get a code to connect to your Facebook account EVEN IF you did non have a code setup previously. Because I was personally locked out for deleting my Duo Mobile Security app I am extremely skeptical about this, but was informed about information technology by a credible person who explained how they regained admission in particular.
Essentially in one case locked out of your account you lot supposedly can download the Duo Mobile app and use it to become a lawmaking to Facebook by entering your phone number and email and answering some questions. Once you get the code from Duo Mobile you give it to Facebook which validates your admission to the business relationship. According to the person who tipped me off to this information technology worked nearly instantly after they tried it.
If this does indeed work my best guess is that Duo and Facebook accept somehow built something in the backend to confirm if someone should indeed have access to a Facebook account, simply have not yet appear it.
Duo explains how their service helps protect Facebook accounts in detail hither: https://help.duo.com/s/commodity/5640?language=en_US
And explains how Facebook recently signed a "a full enterprise site license agreement" here: https://duo.com/solutions/customer-stories/facebook
And then, I guess it is possible the ii companies worked up a solution for users already locked out to validate their account via Duo Mobile and become a code that and then would permit them to reactivate / access their account. I am still skeptical though.
Thank you to East. Hess for this tip. I would recommend trying this one final since I take no personal feel with it working correctly.
Please have a moment to SIGN THE PETITION FOR FACEBOOK TO FIX THEIR Customer SERVICE and save your friends, colleagues, and possibly your future self from a nightmare.
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last updated: 04/06/2022
Source: https://www.joeyoungblood.com/social-media/heres-what-to-do-if-you-lose-access-to-your-facebook-account-due-to-their-broken-2-factor-authentication-system/
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